Terms of service

Who we are

Olive and Wilde Studios Ltd is a company registered in England and Wales (company number 16588257). Our registered office is Mey House, Bridport Road, Poundbury, Dorset, United Kingdom, DT1 3QY. Our trading studio is at 28 South Street, Dorchester, Dorset, DT1 1BY.

In these terms, “we”, “us”, and “our” mean Olive and Wilde Studios Ltd. “You” means the person using our website or purchasing or using our services (or, where you act for an organisation, that organisation).

Applying these terms

Different parts of these terms apply depending on what you buy or book. Some services may also be subject to additional terms shown at checkout, in a booking confirmation, in a membership agreement, in a venue-hire agreement, or in a separate written proposal or letter of engagement for interior design work. If those additional terms conflict with these terms, the additional terms apply for that service.

By using our website, booking a service, or entering our premises for a paid or registered activity, you agree to these terms. If you do not agree, you must not use our services.

Website

We aim to keep information on oliveandwildestudios.co.uk accurate. Descriptions, images, and availability are for general information and do not form a binding offer until we confirm your booking or order. We may update the site and correct errors without notice.

You must not misuse our website (for example by introducing malware, attempting unauthorised access, or scraping content for commercial use without permission).

Co-working

We offer co-working access on a range of bases, including:

• studio tours and introductory experiences;
• free trial days and day passes, as described on our website at the time you book;
• rolling monthly membership for ongoing access during our published opening hours, subject to a membership agreement or checkout terms.

Co-working is for independent professional use unless we agree otherwise. You must follow our reasonable studio rules (including respect for other members, care for the space, and any instructions from staff). We may refuse access or end membership if behaviour is unacceptable, unsafe, or in breach of these terms.

Membership fees, notice periods, freezes, guest policies, and what is included (for example WiFi, printing, refreshments) are as stated on our website or in your membership documentation at the time you join. Rolling memberships continue until ended in line with those terms.

Meeting room

Meeting room hire is offered subject to availability and any specific terms shown when you book. You are responsible for your guests while on site and for leaving the room in good order.

Events we run

We host workshops, talks, and other events at the studio. Events may be free or ticketed. Your contract for a ticketed event is with Olive and Wilde Studios Ltd.

We may need to change speakers, timings, format, or (exceptionally) cancel an event. If we cancel, we will use reasonable efforts to notify you and, where you have paid, to refund the ticket price or offer an alternative if you prefer. We are not liable for other costs you incur (such as travel) except where the law requires otherwise.

You are expected to behave respectfully towards staff, hosts, and other attendees. We may refuse entry or ask you to leave if behaviour is disruptive or unsafe, without refund where the law allows.

Venue hire

We hire the studio for third-party events — for example workshops, brand activations, shoots, meetings, and gatherings. Bookings may be for events open to the public or private / closed events (such as company sessions for employees only).

Venue hire is agreed on a case-by-case basis. Commercial terms (hours, fees, deposit, capacity, layout, equipment, catering rules, insurance, and responsibilities for ticketing or promotion) will be set out in a hire agreement or written confirmation.

The hirer is responsible for their event, their team, suppliers, and attendees (where applicable), and for complying with law (including health and safety, alcohol licensing where relevant, and accessibility). We are not liable for loss or damage arising from the hirer’s event except where caused by our negligence or breach of contract, or where the law requires otherwise.

Interior design services

Through Olive and Wilde Interiors we offer a range of services, which may include:

• Self-led digital products (for example guides or resources purchased online for DIY use);
• Residential design — from single rooms to whole homes, including for holiday-let properties;
• Consultations and design visits (including one-off sessions);
• Commercial interior design — from consultation through to full projects, including project management and coordinating contractors to implement designs.

Scope, deliverables, fees, timelines, and any staged payments will be set out in a proposal, fee quote, or engagement letter we agree with you. Unless we say otherwise in writing, advice and designs are for your project only and may not be copied for other properties or commercial reuse.

Where we recommend or coordinate contractors, they may contract with you directly. We are not liable for their workmanship, delays, or pricing except where we have negligently selected them or the law requires otherwise.

You agree to give accurate information about the property, access, budgets, and decision-makers, and to obtain any permissions (for example landlord consent) needed for the work.

Fees, payment, and VAT

Prices are as stated on our website, at checkout, or in our written quote. Unless we say otherwise, prices are in GBP and VAT will be added at the applicable rate where we are VAT-registered.

Online payments may be processed by our payment providers (for example Flodesk checkout and their partners). You agree to their terms where they apply to the payment step.

If you fail to pay when due, we may suspend services or cancel bookings after reasonable notice, and charge interest on late amounts where the law allows.

Consumer rights (UK)

If you are a consumer (an individual acting mainly outside a trade, business, craft, or profession), you have rights under UK law, including under the Consumer Rights Act 2015 and (for distance and off-premises contracts) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For digital content supplied online, statutory cancellation rights may be lost if you agree to immediate supply and acknowledge you lose the right to cancel — we will make this clear where it applies. Bespoke or clearly personalised design work may also affect cancellation rights; we will explain this at the point of agreement where relevant.

Nothing in these terms excludes or limits rights that cannot legally be excluded or limited.

Cancellations and refunds

Where statutory cooling-off or refund rights apply, we will honour them. For other bookings (events, venue hire, consultations, passes), cancellation, rescheduling, and refund rules are as stated at the time you book or in your written agreement. If nothing specific is stated, we will act reasonably but may retain costs we have already incurred.

Intellectual property

All content on our website, our branding, and our design deliverables remain our intellectual property unless we assign rights in writing. On full payment, we typically grant you a licence to use agreed deliverables for the project they were created for — exact terms will be in your proposal or contract.

You must not record or distribute our paid sessions, workshops, or digital products without permission.

Liability

We do not exclude or limit liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited under English law.

Subject to that, if we breach these terms we are responsible for loss or damage that is a foreseeable result of our breach or negligence, but we are not liable for loss of profit, loss of business, indirect, or consequential loss.

For services booked online as a consumer, our total liability for claims arising from any one booking is limited to the amount you paid for that booking, except where the law requires otherwise.

You are responsible for your belongings while on our premises except where we have been negligent.

Events beyond our control

We are not liable for failure or delay caused by events outside our reasonable control (including power failure, severe weather, pandemic restrictions, strikes, or failure of suppliers). Where possible we will contact you and seek a fair solution.

Subcontracting

We may use staff, freelancers, or suppliers to deliver our services, provided we remain responsible to you for performance of our obligations.

Complaints

We want to resolve issues fairly. Please contact us first at laura@oliveandwildeinteriors.co.uk for the attention of Laura Delage-Pandeli. If you are a consumer and remain unhappy, you may have the right to use an alternative dispute resolution scheme or to bring a claim in the courts of England and Wales.

Governing law

These terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers may also bring proceedings in their home jurisdiction where EU or UK rules allow.

Changes

We may update these terms from time to time. The “Last updated” date will change. For one-off bookings, the version in force when you paid or confirmed usually applies. For ongoing relationships (such as membership), we may give notice of important changes by email or on our website.